You have 30 days from delivery. And nothing needs to be shipped back.
ConfiCurve garments ship directly from our manufacturing partner overseas. Sending an item back across the world costs more than the item is worth, and we are not going to make you pay for that or wait on it. Whatever we agree, you keep what you already have.
The 30-Day Fit Guarantee
1. Wrong size — one free exchange
Tell us the size you need and we ship it at no cost to you. Keep the original. One exchange per order.
2. Damaged, faulty, or not what you ordered
Send us a photo. We replace it free, or refund you in full — your choice. No fee, no argument.
3. You changed your mind
- Store credit for 100% of what you paid, valid 12 months, issued the same day; or
- A refund to your original payment method, less a $9.95 handling fee.
How to make a claim
Email support@conficurve.com within 30 days of delivery with your order number, what is wrong, and a photo of the item. We reply within one business day.
Limits
- Claims must be made within 30 days of the delivery date.
- One exchange per order. One claim per customer per 90 days.
- Exchanges ship to the original delivery address only.
- This is intimate apparel worn against the skin. We cannot resell a returned garment for hygiene reasons, which is exactly why we replace rather than take anything back.
Bundles
If you bought the Confidence Duo (2 for $79.99) or the Everyday Rotation (3 for $109.99) and want a refund on part of it, we refund the difference between what you paid and the normal price of what you keep.
- Duo at $79.99, refund one item: you keep one at the single price of $49.99, so we refund $30.00.
- Rotation at $109.99, refund one item: you keep two at the Duo price of $79.99, so we refund $30.00.
In short, an item refunded out of a bundle comes back at $30.00, because the bundle price only applies to a bundle.
Refund timing
Approved refunds are issued within 2 business days. Depending on your bank the money appears on your statement within 5 to 10 business days after that.
Cancelling an order
Email us and we will cancel before the order enters fulfilment, usually within 12 hours of you placing it. After that it is on its way, and the guarantee above applies instead.
Questions
support@conficurve.com. A real person reads it.